Regular Questions and Answers

Not all the answer to every question will be on our page but we definately make an effort to take care of the most frequently asked ones!!
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How often do you need to get your carpets cleaned?
On average we recommend professional carpet cleaning at least once a year regardless of location or whether or not you have animals and children. Regular maintenance with professional steam cleaning and vacuuming will always extend the lifespan of you carpet significantly.
Why should I not clean my own carpets?
Your Carpets are made of fragile materials and unless you have the knowledge and equipment to evaluate their tolerance level you could do more harm than good if trying to do your own carpet cleaning.
What can I buy out of a shop to clean my carpets?
Don’t risk it! Not many off the shelf products ever have the ability to do what they say they are going to. No positive impact causes frustration with regards to carpet cleaning. Alot of these products are actually making an attempt to bury the stain deeper in the pile and hide it so you believe it has been removed where it has not. This mean you are actually rubbing it in not getting it out.
So what can I do in between your visits if I do have small spills?
Click on our maintenance tips sheet in our sidebar and follow our friendly advice. This is definitely no substitution for getting a professional cleaner out but it will steer you away from dangerous products that can do more harm than good.
What areas do you service?
With carpet and upholstery and general steam cleaning we service all Perth Northern Suburbs. With bigger tile cleaning jobs and commercial work we are prepared to travel longer distances.
How often do I need to clean my upholstery?
You should get upholstery cleaning just as often as you get carpet cleaning if you want to live in a healthy environment. People continually leak body oils and shed skin cells which are penetrating into your upholstery all the time especially if it is very absorbent.
What protectant can I put on my upholstery?
We use Rhino Shield protective sealant on your upholstery and carpet fibres which does will allow the spillage the time or ability to penetrate and be absorbed by the materials nearly as easily.
Do Capital Steam Cleaners vacuum prior to carpet cleaning and upholstery cleaning?
Capital Steam Cleaners will always vacuum with an industrial vacuum prior to doing the professional steam clean as the majority of the soil removed is loose soil in among the fibres anyway. By using cyclone heads we can remove a lot of soil during this procedure. A lot of other companies won’t bother with this at all!
How do we know a good carpet cleaning, upholstery cleaning, tile cleaning and leather cleaning company from a bad one?
Common sense is a definite requirement. Always check google reviews to read what past customers say about a company as company with bad or no reviews is more likely to let you down. The company must sound technical and interested always eager to ask you questions, a one quote fits all is unexceptionable as every job is unique.  Check the company technician is a fully qualified member of the carpet cleaning ass of WA. This means they have insurance, police clearance and most importantly are trained to the highest level.
What do I do with all my furniture during a carpet clean?
As we work on a time schedule it is advised you try and move as much of your furniture out of our pass as possible and make the job as free flowing as it can be. Beds don’t need to be moved as we have a long shaft wand which has the same sort of reach as a vacuum. We clean around furniture easily though it’s much easier to clean a vacant room.
Will my tough stains come out?
We have done our advanced stain treat courses and if there is any chance it will come out we will get it out. We can obviously only work with the tolerance level of the carpet. The longer you’ve neglected and more stubborn your stain is the stronger the treatment it requires. If we predict the treatment will be to powerful for the carpet we have to label the stain permanent rather than risk bleaching or damaging the carpet fibres in anyway.
What are you’re working hours
We work Monday to Friday’s during the week from 08:00am-17:00pm
How long does it take carpets and upholstery to dry after a thorough carpet cleaning or upholstery cleaning job has been done?
Normally it takes a synthetic carpet 4-6 hours and natural fibred carpets about 6-8 hours to dry. Upholstery can take an extra two hours on both because it’s thicker. Remember you can speed drying processes up significantly with Air-con’s, ceiling fans etc.
Do you do dry cleaning as well?
We do dry cleaning as well if preferred or requested for a fast dry. We do Encapsulation dry cleaning which we believe to be the most effective type of dry cleaning. We believe encap is a lot more effective than normal bonnet dry cleaning as the solvents used encapsulate themselves around the dirt which causes the soil to loose it’s bond to fibres. Once dry the encapsulated soil is vacuumed away easily.
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